We are committed to ensuring your complete satisfaction with our personalized products. If you receive a defective or non-conforming product, we offer the following options:
Refund: We will proceed with a full refund of the amount paid for the defective or non-conforming product, including the product price.
Replacement: We will send you a new personalized product that conforms to your original order as a replacement for the defective or non-conforming product. The shipping costs for the replacement will be covered by us.
Additionally, in accordance with consumer rights in the European Union, you have the right to cancel and return your order within 14 days, regardless of the reason, and without having to provide any justification. Please note that the initial shipping costs and the return shipping costs will be at your expense.
To avail a refund or replacement, please contact us within 14 days of receiving your order. We will request clear photos of the defective or non-conforming product, along with the details of your order.
Please note that personalized products that are not defective or non-conforming are not eligible for refunds or replacements due to their unique and personalized nature.
We strive to make your shopping experience satisfactory. If you have any questions or concerns regarding your purchase, please do not hesitate to contact us. We will do our best to resolve the issue fairly and promptly.
Thank you for your trust.